How Long Does It Take Google to Remove a Review
How Long Does It Take Google to Remove a Review?
The Signpost Squad
A significant business organisation you may have with online reputation management is managing reviews every bit a business concern owner. And not just whatsoever review management – dealing with bad reviews or even simulated ones can be incredibly taxing on business organisation owners.
Online reviews hold a bully bargain of significance in the minds of consumers. 82% of customers exercise their research on review sites earlier trusting a business organization. Search engine results drive impact here. And then, if you're a small business with glowing star reviews and feedback citing positive experiences on your Google list, you have naught to worry about! Or so you would think…
What happens when a faux negative review pops up? Is there a way to have it downward? Yes, in that location is! You tin can flag the review and bring it to the Google business organisation support team'southward attending. Google review guidelines take fake reviews very seriously.
Don't worry well-nigh your online reputation taking a hitting post-obit a fake negative Google review – take action. Follow the tips highlighted in this commodity to plow the situation around and claim your business concern credibility.
How do I flag a Google review to be removed?
Your team has been keeping an heart out on all the ratings and reviews your business organization has been getting. They've brought one to your attention with a customer proper noun that you don't have on record or call up providing services to. Their review is not just scathing – it's also 100% false!
What practise you do next? Fourth dimension to get flagging.
If you believe that y'all've received an unwarranted and fraudulent review on your Google My Business organisation listing. As an aggrieved business possessor,you take every right to report it. The terminal thing yous want is to lose out on potential customers and new business because of one fake Google review.
And then, how practise you exercise this?
The steps to flag a review with Google to request removal are pretty straightforward, especially if you already have a Google account:
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Log into your Google My Business (GMB) profile.
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Click on the "Reviews" tab. This is the business organisation account expanse where y'all can manage and monitor all the Google reviews you receive.
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Navigate over to the button with three vertical dots. A carte volition drib down.
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Choose the option "Flag as inappropriate."
An alternative way to do this is by flagging reviews directly by searching through Google Maps.
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Open Google Maps.
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Search for your business organization list.
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Select your business organization from the search results that pop upward.
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Navigate to the review summary section. A new window volition pop upwards with the average of all your ratings and show your business organization reviews.
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Place the review you want to flag and hover over it.
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Click on the tiny grey flag icon that appears.
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This will redirect you to the grade shown below. Fill it out and striking "Report."
And you're done! You've officially flagged the review, and now the ball is in Google'southward court.
How many flags does it take to remove a Google review?
Y'all've flagged that negative review – great! Now, what?
Of class, Google is more probable to take action if a review or post amasses many complaints. You could always share the fake review with trustworthy customers and points of contact, asking them to flag and report information technology with Google too.
Simply practice the number of flags make an impact on Google's last decision to take down the review?
The respond is no.
Google reviews are removed even when merely ane person flags them and brings information technology to their attention. It'south all most the evidence yous provide and the case you lot make for the review violating Google'south policies and guidelines .
For example, Google removes reviews if they comprise detest speech, if they are from a bot, or fifty-fifty a random person on the Cyberspace who has a personal problem with the owner but has never been a client him or herself. These are all scenarios where in that location is a clear violation of Google'south policies.
Equally long as this tin can be clearly ascertained from the complaint you lodge during the flagging process, it is irrelevant to Google whether the review has been flagged i or even a hundred times.
How long does information technology have to Google to remove a review after it is flagged?
You lot might have heard more once that you have to remain patient after y'all've flagged a review. Eventually, the review will exist taken downwardly, and your business will be crunch-free once again. Simply what if a week has passed and that fake review remains?
Information technology's natural to be a picayune fidgety when information technology comes to the fake bad Google reviews. The longer they stay upward, the greater the reputational risk they behave. After y'all've flagged a Google review, the onus is on Google's pocket-sized business back up team to take it downwards.
Yet, if a reasonable amount of time has passed by, information technology's good to arrive touch with the Google My Business support team . Escalating the fake review to the Google support team past directly getting in touch with them will guarantee yous a response.
Make certain that you're as specific equally possible in your asking for assist. Highlight the parts of the review that violate Google's review policy, which policy it violates, and how it's impacting your business online. The clearer y'all are, the higher the chances of Google taking down that review.
Of grade, this won't happen at the snap of a finger, so practise at-home and patience. The support team may take up to 24 hours to get back to you.
If they do get back with a negative response, refusing to take downwards the review as they disagree with you lot and don't see it to be in violation, don't be disheartened! In that location are alternating routes you can consider.
Lawyer up
If y'all feel that the review in business concern is causing a great deal of impairment to your concern reputation or has broken the law in some manner, consider hiring a lawyer to asking a legal removal. The Google support team will only go so far as to support yous from a customer-service angle, simply it is ever helpful to have your ain legal representation should the issue crave it.
The only downside here is the expense. Hiring legal assistance can be pretty costly.
If y'all determine to take a legal route of action, make certain the review in concern truly warrants that kind of time and coin. For example, if information technology's a fake negative review that's gone viral on social media and you've seen a recognizable and meaning dip in your sales – it would be worth consulting with an attorney.
Respond to the review in a smart way
Non all bad or fake reviews deserve the time and effort legal recourse would accept. And then, what then?
At that place'due south one other thing yous can do to mitigate the negative repercussions of a bad Google review. You can respond to it.
You lot should reply to all the reviews that your business receives. New customers will estimate your communication levels with your customers online, and it acts as an indicator of the quality of your customer service.
Respond to the positive reviews, the bad reviews and, yes, fifty-fifty the ones with fake content. It's important to voice your side of the story on the platform, particularly in example of the review beingness an unwarranted negative one, then that potential customers reading your reviews will empathise and understand that the error was not on your side.
Depending on the kind of review y'all receive, alter your response. For example, if the review was written by an aroused client who claims they've had a bad experience because your service was terrible, information technology's a good thought to extend the olive branch and solve it. Doing so might lead to a change in the original review (they might even bump up your rating!)
On the other manus, if this review is from a fake customer, answer to the review and mention that there is no tape of their client feel, and that you believe their review is a error or an fault.
These are all excellent ways to show your customers online that you value their feedback. Showcasing your business transparency by replying to reviews is a great way to build trust and strengthen customer relationships.
Pro-tip: if appropriate, offer to motion the conversation offline or to another platform besides the review area, like your client chat service , for example. This volition allow you lot to accost customer grievances privately.
Check out our commodity on review response templates and how to arts and crafts that perfect respond earlier you respond to reviews.
How to earn more Google reviews
How all-time to negate the touch on of a negative review? Attract fifty-fifty more ratings and reviews!
Read through our resource blog posts on alluring more business concern and skillful reviews on Google, improving your local SEO and growing a sustainable and profitable business organisation in the long run through these efforts:
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Claim your business organisation on Google and make that list official
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Attract reviews by inviting customers through a straight Google review link
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Educate your customers on how to write a Google review
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Remove negative reviews from Google search results
Conclusion
Review management can seem complicated and daunting, only it doesn't take to be. Our review management service will assist y'all monitor and rail your customer reviews and fifty-fifty accept intendance of the negative ones in a hassle-free way.
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Source: https://www.signpost.com/blog/how-long-does-it-take-google-to-remove-a-review/
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